Keeping your lab current: Leveraging Empower Software Solutions to Manage Upcoming USP Chapter 621 changes

Effective December 2022, the United States Pharmacopeia (USP) Chapter 621 Chromatography changes become valid. Is your organization prepared to navigate these changes with current and new methods? How can solutions in Empower Software Solutions help you manage these changes?

In this webinar our experts will take you through:

• Updates to key formulas
• New USP guidance for signal-to-noise ratio
• How these changes may impact your organization

Please join us as we share how Empower Software Solutions provides what you need to elevate your methods today and tomorrow.

Presenter: Neil J. Lander (Principal Product Manager, Waters Corporation)

Neil has worked for Waters Corporation since 1994 and has held a variety of positions including Technical Support Specialist, Technical Trainer, Manager Customer Education and currently, Principal Marketing Manager focusing on Informatics solutions. He provides internal support for Empower Chromatography Data System and is focused on developing laboratory software solutions that help organizations achieve their scientific and operational objectives. Prior to joining Waters, he was an analytical chemist where he gained experience in both the cosmetics and specialty chemical industries.

Presenter: Lauren Wood (Customer Success Product Owner, Waters Corporation)

Lauren is the Empower Customer Success Manager and is an Empower subject matter expert (SME). Lauren’s concentration is customer success through focus on the support process and defect resolution process for issues pertaining to Empower and/or 3rd party instrument drivers. Lauren liaises between customers and Marketing, Support, Engineering and CXKM to understand impact and to work with internal teams to prioritize, document, communicate, and resolve software issues. Lauren’s previous roles at Waters during her 30-year tenure have included phone support in Technical Service, Empower training in Customer Education, and Empower product management.