Empower Tips Special Edition: Ask Me Anything About Our Newest Empower Release - Empower 3.8.0

A key aspect of durable data is staying current with technologies and underlying platforms. With each new release of Empower Software, you have the opportunity to explore new functionality that will support your operations, as you strive to increase productivity and efficiency while also reducing risk across your entire organization. Whether you are a system administrator, scientist, or in quality, the release of Empower 3.8.0 brings you a new set of tools to support your goals.

Key points of discussion will be:

• Updates to System Suitability
• New features to simplify work and streamline workflows
• Compliance and quality enhancements

Join us for a live discussion as we explore Empower 3.8.0. As always, don’t forget to bring your questions for this exclusive opportunity to ask our experts anything about Empower Software

Presenter: Neil Lander (Principal Product Manager, Waters Corporation)

Neil has worked for Waters Corporation since 1994 and has held a variety of positions including Technical Support Specialist, Technical Trainer, Manager Customer Education and currently, Principal Marketing Manager focusing on Informatics solutions. He provides internal support for Empower Chromatography Data System and is focused on developing laboratory software solutions that help organizations achieve their scientific and operational objectives. Prior to joining Waters, he was an analytical chemist where he gained experience in both the cosmetics and specialty chemical industries.

Presenter: Sukhdev Bangar (Principal Product Manager – HPLC, Waters Corporation)

Sukhdev Bangar is a Principal Product Manager at Waters Corporation in Waters QA/QC Divison. He has over 15 years’ experience in the area of LC and LC-MS applications. Starting life in industry at GSK working with OTC treatments of Dermatological ailments, Inhalation drug testing at 3M, followed by DMPK at AstraZeneca. In 2005 he joined Waters in the Global MS product management group working with R&D to evaluate new MS hardware and software features from an end user perspective. In 2010 he joined the Americas MS demo lab and after a few years became the Team Leader for the Pharma group, leading the efforts in Quan/Qual application Demo’s. Since 2019 Sukhdev has held his current role working out of Waters HQ. His responsibilities include Waters next generation HPLC product line.

Presenter: Lauren Wood (Empower Customer Success Manager, Waters Corporation)

Lauren is the Empower Customer Success Manager and is an Empower subject matter expert (SME). Lauren’s concentration is customer success through focus on the support process and defect resolution process for issues pertaining to Empower and/or third-party instrument drivers. Lauren liaises between customers and Marketing, Support, Engineering and CXKM to understand impact and to work with internal teams to prioritize, document, communicate, and resolve software issues. Lauren’s previous roles at Waters during her 30-year tenure have included phone support in Technical Service, Empower training in Customer Education, and Empower product management.